Delivery & returns

Delivery

• We deliver across Lebanon, usually within 1–3 working days.
• The fee depends on your area and is shown at checkout before you place the order.
• Our driver calls the phone number on your address before arriving.
• Cash on delivery: please have the exact amount in US dollars ready.

Returns and exchanges

• You can return or exchange an item within [RETURN WINDOW] days of delivery.
• Items must be unworn and unused, with tags and original packaging.
• For hygiene reasons, beauty products and [OTHER EXCLUDED ITEMS] can't be returned once opened.
• [WHO PAYS RETURN DELIVERY AND HOW REFUNDS ARE MADE]

Faulty or wrong items

If something arrives damaged or isn't what you ordered, contact us within [DAYS] days and we'll replace it or refund you at no cost.